Legal terms

1. Ownership – legal information.

1.1. This mobile application (the "App") is owned by VITALOOP LABS S.L. ("Vitaloop Labs" or "we"), a company duly incorporated under Spanish law, with registered office at calle París 45, Entresuelo 3ª, 08029 Barcelona, holding Tax Identification Number (N.I.F.) no. B88824743 and registered in the Commercial Registry of Barcelona, under Volume/I.R.U.S. 1000475167784, folio 1, sheet B 658531, entry 1.

1.2. You can contact us at the email address support@vitaloopapp.com.

2. Acceptance and integrity.

2.1. The installation, access and use of our App, as well as its information, services and content, are subject to the applicable regulations and to the provisions set out in the terms and conditions of this App: Conditions of Use, Privacy Policy, Cookie Policy and any other policy or legal text that governs, now or in the future, the use of this App (the "Legal Terms").

2.2. The users of this App (the "User/s") acknowledge and accept that they have read and understood the Legal Terms. By using our App, the User expressly acknowledges and accepts that they are bound to comply with them.

2.3. The unlawfulness, invalidity or ineffectiveness of any of the provisions of the Legal Terms shall not affect the effectiveness of the remainder. Such provisions shall be replaced or supplemented by others which, being in accordance with the law, serve the purpose of those replaced. The parties waive any claim for damages that might be brought as a result of this circumstance.

3. Modification.

3.1. Vitaloop Labs reserves the right to modify the Legal Terms. We make clear that under no circumstances shall modifications of the Legal Terms apply retroactively, unless this is expressly indicated for the benefit of our Users and/or in order to comply with the regulations applicable at any given time.

3.2. In the event that the Legal Terms are modified, Vitaloop Labs will make every effort to inform Users, so that they can comply with the new applicable conditions and either accept them or refrain from using the App and cancel their User account.

3.3. For all these reasons, it is important that Users regularly check the Legal Terms.

3.4. Should there be any conflict between these Legal Terms and any previous version thereof and, unless otherwise determined, those bearing the most recent date shall prevail.

3.5. The applicable Legal Terms shall be those in force at the time Users access and/or use the App.

4. The App and the Services.

4.1. Vitaloop is an application for recording, visualising and organising food intake and habits which allows the User, among other features, to: (i) record meals, water and supplements and view their nutritional information (calories, macronutrients and micronutrients); (ii) view their history and trends; (iii) manually record or synchronise certain health data (for example, weight, heart rate variability, sleep quality or active calories) from Apple Health and Health Connect; and (iv) receive estimates, pattern analyses and ideas of an indicative nature generated by means of artificial intelligence systems, including recipe ideas (together, the "Services").

4.2. The Services are merely informative and indicative in nature. The App has an educational and self-awareness purpose. The App does not provide healthcare services or professional dietetics or nutrition services, as detailed in clause 5 below.

4.3. Vitaloop Labs strives to provide the Services optimally, and will therefore seek to improve them by offering such additional features as it considers attractive and useful at any given time. For these purposes, the Services offered in the App shall be those determined by Vitaloop Labs at any given time.

4.4. Vitaloop Labs may terminate, in whole or in part, the free Services immediately and automatically. In the case of paid Services, termination shall be notified reasonably in advance and shall not affect periods already paid for, with a refund, where applicable, of the proportional part not used.

4.5. The App incorporates features and content from Google Maps/Places, the use of which is subject to the Google Maps/Google Earth Additional Terms of Service (https://maps.google.com/help/terms_maps/) and to the Google Privacy Policy (https://policies.google.com/privacy).

5. Important information: the App does not provide professional medical or nutritional advice.

5.1. The App is not a medical device within the meaning of Regulation (EU) 2017/745 on medical devices, and is not intended for the diagnosis, prevention, monitoring, prediction, prognosis, treatment or alleviation of disease.

5.2. The information, estimates, pattern analyses, ideas, suggestions and other content offered by the App (the "Informational Content") are merely informative, indicative and educational in nature.

5.3. The Informational Content does not constitute medical advice, diagnosis or treatment, nor an individualised dietary-nutritional assessment, plan or regimen, nor does it create a professional healthcare relationship between the User and Vitaloop Labs.

5.4. The App does not, under any circumstances, replace the judgement or care of a doctor, dietitian-nutritionist or other qualified healthcare professional.

5.5. The User must not make decisions concerning their health, habits and nutrition based solely on the App. Before making significant changes to their diet or lifestyle, and especially if the User is pregnant or breastfeeding, suffers or suspects that they suffer from any medical condition (for example, diabetes, food allergies or intolerances, eating disorders) or takes medication, the User must first consult a qualified healthcare professional.

6. Content generated by means of artificial intelligence.

6.1. Part of the Informational Content (for example, analyses, recommendations, prioritised ideas, recipe ideas or daily goal estimates) is generated by artificial intelligence models from the data that the User enters or synchronises, without human intervention prior to its presentation. This content is identified as such within the App in accordance with Article 50 of Regulation (EU) 2024/1689 (Artificial Intelligence Act).

6.2. Informational Content generated by artificial intelligence is merely informative in nature. AI responses may contain errors or inaccuracies, be incomplete or not be appropriate or applicable to the User's specific case. To obtain personalised medical or nutritional advice, assessment or diagnosis, the User must consult a qualified professional.

6.3. The accuracy of the Informational Content depends on the quality and completeness of the data that the User enters. Incorrect or incomplete entries will lead to less reliable results.

6.4. The User is responsible for verifying the Informational Content before making any decision based on it and for the use they make of it.

7. Registration and access.

7.1. In order to use the App and access the Services, it is necessary to open a user account. Only persons aged 18 or over may register and open an account. The App is not directed at minors, who must refrain from using it. By registering as a User, you represent and warrant to us that you are 18 years of age or over and have sufficient legal capacity to enter into contracts.

7.2. If we discover that an account belongs to a person under that age, we will cancel it and delete their data in accordance with the Privacy Policy. Vitaloop Labs may cancel accounts where there are reasonable and well-founded suspicions of non-compliance with this requirement and reserves the right to establish such age verification mechanisms as it considers appropriate.

7.3. At the time of registration, all Users must: (a) provide the requested registration information, which must be current and accurate; (b) maintain the confidentiality of their account details (email address, password, etc.), the account being unique and non-transferable; and (c) keep the data provided up to date, notifying us of any change.

7.4. The User must inform Vitaloop Labs immediately if a third party uses their account without authorisation.

8. Use of the App.

8.1. The User agrees to use the App in accordance with the law, morality, generally accepted good practice, public order and the Legal Terms. In particular, but without limitation, the User agrees not to use the App for illegal purposes or purposes contrary to the Legal Terms, to impair our rights and/or interests or those of third parties, or to otherwise damage, disable, overload or impair the App or prevent its normal use.

8.2. Furthermore, the User undertakes: (a) not to enter data of third parties without their authorisation; (b) not to use the App to provide, on their own behalf or on behalf of third parties, nutritional, dietary or healthcare advisory services; (c) not to extract, reuse or index content or databases of the App on a large scale (scraping); and (d) not to decompile, reverse engineer or create derivative works of the App's software, except in the cases permitted by law.

8.3. We reserve the right to, at any time and without prior notice, disable, temporarily or permanently, the User's access to the App and its content (including access to the User account) if, in our opinion, the User has breached any provision of the Legal Terms and/or applicable regulations, or there are reasonable doubts in this regard or a suspicion that any of these situations may occur.

9. Price, subscriptions and in-app purchases.

9.1. The App follows a "freemium" model: the basic features of the Services are offered free of charge.

9.2. In addition, Vitaloop Labs offers the possibility of taking out paid subscriptions that give access to additional or enhanced features depending on the plans available at any given time, as well as one-off in-app purchases within the App. Before the contract is entered into, the User will be informed of the price (taxes included), the duration, the billing frequency and the features included in each purchase.

9.3. Subscriptions and in-app purchases are taken out and managed through the relevant app distribution platforms (for example, Apple App Store or Google Play), and shall therefore also be subject to the payment, billing, cancellation and refund terms and policies of those platforms. Vitaloop Labs does not receive or store payment method data or billing information of the User. The distribution platforms act as the billing entity (Merchant of Record).

9.4. Unless otherwise indicated, subscriptions renew automatically at the end of each contracted period for a period of equal duration, unless the User cancels the renewal before the renewal date in accordance with the procedure of the relevant app distribution platform or of the App. At least fifteen (15) days before each annual renewal, an email notice will be sent to the User. The notice will indicate the renewal date, the amount to be charged and the simple procedure for cancelling the renewal. Cancellation shall take effect at the end of the current period, with no right to a refund of the part already accrued, save as provided by law.

9.5. In accordance with the regulations on consumers and users, the consumer User has a period of fourteen (14) calendar days from the date the contract is entered into to withdraw without the need to give any reason. For purchases made through third-party platforms, the handling of withdrawal and refunds shall be the responsibility of those platforms in accordance with their terms.

9.6. Payments that are declined, in whole or in part, by the relevant entity or platform may automatically result in the cancellation of the contract or the suspension of access to the paid features.

9.7. Vitaloop Labs may modify the prices of the plans. Any modification shall be notified reasonably in advance and shall not apply to the period already paid for, and the User may decide not to renew their subscription.

10. User content.

10.1. The User represents and warrants that they are the holder of the rights over any content that they may upload to the App (for example, photographs of meals, notes or manually added supplements) or that they have the necessary authorisations.

10.2. The User grants Vitaloop Labs a non-exclusive, worldwide, free-of-charge licence to host, reproduce and transform such content for the sole purpose of operating the App and providing the Services. This licence shall terminate when the User deletes the content or their account, without prejudice to such blocked retention as may be necessary to address any legal liabilities.

10.3. Vitaloop Labs does not, as a general rule, review the content uploaded by Users. Notwithstanding the foregoing, it reserves the right to remove content as soon as it has actual knowledge that such content breaches or may breach the Legal Terms or the applicable regulations.

11. Third-party supplements and products.

11.1. The App includes a database of supplements (including products of third-party brands) the sole purpose of which is to make it easier for the User to record the supplements they take by their own decision or on the instructions of their healthcare professional. The appearance of a product in that database does not constitute a recommendation, prescription, advertising or endorsement by Vitaloop Labs, nor does it imply any commercial relationship with its manufacturers or distributors.

11.2. The App does not sell supplements or act as an intermediary in their purchase. The decision to take any supplement and the verification of its composition, dosage and suitability are exclusively the responsibility of the User, who must consult, where applicable, a qualified healthcare professional, especially in the cases described in clause 5.5.

11.3. The App may include links, clearly identified as advertising or commercial links, to third-party websites from which supplements may be purchased (for example, the digital pharmacy Satisfarma, with which Vitaloop Labs has an unpaid commercial collaboration). Vitaloop Labs does not sell the products, does not take part in the sale, is not liable for the products or services of the third party and does not receive any commission on purchases. These links are shown to all Users on the same terms and are not selected or prioritised on the basis of their health data, goals or results in the App. Vitaloop Labs does not transmit to third parties (including Satisfarma) account identifiers, health data, nutritional profiles or individual results of the User. However, on accessing the third party's site, that third party may directly collect technical connection data (for example, the User's IP address) in accordance with its own privacy policy.

12. Advertising.

12.1. Vitaloop Labs reserves the right to include its own or third-party advertising in the App. Where applicable, the advertising shall be clearly identified as such.

13. Connection.

13.1. The Services do not include the network connection required for the App to function, and each User must contract with the operator of their choice. Nor do they include the device required for its operation.

14. Exclusions and limitation of liability.

14.1. In view of the unforeseeable situations that characterise technological environments and the Internet, Vitaloop Labs reserves the right to temporarily suspend the Services, whether for technical, security or maintenance reasons. The suspension of the free Services does not confer any right to compensation or indemnification on the User. However, Vitaloop Labs will use its best efforts to limit, whenever possible, any suspension or interruption of the Services.

14.2. Furthermore, Vitaloop Labs reserves the right to implement and make changes and/or updates to the App at any time, with or without prior notice, which may affect the accessibility of the App, without prejudice to the legal conformity obligations applicable to digital content and services.

14.3. Vitaloop Labs does not represent or warrant that any particular results (including health, nutritional or habit results) will be obtained following use of the Services.

14.4. Vitaloop Labs shall not be liable for decisions that the User makes based on the Informational Content in breach of the provisions of clauses 5 and 6, nor for any loss or damage that the User may suffer as a result of improper use of the App or of the User's breach of the Legal Terms or of the instructions provided by Vitaloop Labs.

14.5. Under no circumstances shall Vitaloop Labs be liable for any content, activities, products and/or services that may be accessed through electronic links, directly or indirectly related to our App. The links included in our App do not represent any kind of relationship between Vitaloop Labs and the natural or legal persons that own the sites accessed through such links, nor do they constitute any suggestion, invitation or recommendation, unless a commercial collaboration is expressly indicated in accordance with clause 11.3.

14.6. Nothing in the Legal Terms excludes or limits the liability of Vitaloop Labs in those cases in which, under the applicable regulations (including consumer and user protection regulations), such liability cannot be excluded or limited, including damage caused by wilful misconduct or gross negligence. The rights that mandatory regulations grant to consumers are not affected.

15. Intellectual and industrial property.

15.1. The User acknowledges and accepts that all rights, title and interests in and associated with the App, its content and software applications, including any modification, update and new versions, as well as any distinctive sign (registered or not), know-how, trade secret, intellectual property right, industrial property right (registered or not), domain name or any other right inherent to the App, are the exclusive property of Vitaloop Labs or are the property of third parties and used by Vitaloop Labs under licence and with the due authorisation of such third parties.

15.2. In this regard, the User acknowledges and accepts that they do not acquire any intellectual or industrial property right through the mere use of our App and/or any of its features. Such use shall at no time be considered an authorisation or licence to use the content of the App for purposes other than those contemplated in the Legal Terms.

15.3. The total or partial reproduction, modification, transformation, copying, distribution, public communication, making available to the public or any other form of exploitation of the App, its content (including its texts and policies), applications, design and form of presentation of its content, as well as its source/object code and all those elements that make up its structure and appearance (look & feel), is prohibited.

15.4. Breach of any of the provisions set out herein shall result in Vitaloop Labs bringing the relevant legal actions against the infringer in defence of its rights, title and interests, including the possibility of claiming damages.

16. Account cancellation.

16.1. The User may close their account at any time by following the procedure established in the App or by contacting us. Please note that simply deleting the application from the device does not entail the cancellation of the subscription or the deletion of the account; subscriptions taken out through third-party platforms must be cancelled in accordance with the procedure of those platforms.

16.2. Deletion of the account shall entail the erasure of the User's data on the terms described in the Privacy Policy.

17. Applicable law and jurisdiction.

17.1. The interpretation and application of the Legal Terms shall be governed by Spanish law, without prejudice to the mandatory consumer protection rules that may be applicable in your country of residence, as is the case in many of the Member States of the European Union.

17.2. For the resolution of any dispute that may arise in the interpretation and/or performance of the Legal Terms, the parties submit to the jurisdiction and competence of the courts and tribunals of the city of Barcelona (Spain), expressly waiving any other forum that may correspond to them.

17.3. However, where the applicable consumer and user protection regulations provide for the possibility for consumers to choose the forum corresponding to their place of residence, they may proceed in accordance with such regulations. This would be the case, for example, for consumers resident in Spain or in many of the Member States of the European Union.

17.4. Furthermore, we inform consumer Users that they may use the alternative consumer dispute resolution procedures provided for in Law 7/2017, of 2 November, before the competent accredited entities. Before initiating any claim, we ask that they contact us in order to try to resolve any dispute amicably.

18. Contact.

18.1. You can contact us via the email address support@vitaloopapp.com.

1. Regulatory references.

1.1. GDPR: Regulation (EU) 2016/679 of the European Parliament and of the Council, of 27 April 2016, on the protection of natural persons with regard to the processing of personal data and on the free movement of such data (General Data Protection Regulation).

1.2. LOPDgdd: Organic Law 3/2018, of 5 December, on the Protection of Personal Data and Guarantee of Digital Rights.

1.3. LSSI: Law 34/2002, of 11 July, on Information Society Services and Electronic Commerce.

2. Data controller.

2.1. Company name: VITALOOP LABS S.L. ("Vitaloop Labs" or "we").

2.2. Address: c/París 45, Entresuelo 3ª, 08029 Barcelona (Spain).

2.3. Tax ID (NIF): B88824743

2.4. Email: support@vitaloopapp.com.

3. Source and categories of data

3.1. We will process the data that you provide to us through registration and use of the App or that are generated during the provision of the Services. Specifically:

• Account data: email address and user identifier.
• Profile data (mandatory): date of birth, biological sex, height, weight and activity level. These are necessary to calculate your nutritional estimates and goals. Without them it is not possible to complete registration or use the Services.
• Nutrition and habit data (optional): meals and drinks recorded, calories, macronutrients and micronutrients, water, supplements, goals and habits, as well as photographs or files that you decide to upload. These data help to better tailor the nutritional estimates and observations. Meal photographs are processed transiently for the sole purpose of estimating their nutritional content and are not stored permanently in our systems.
• Health data (optional): heart rate variability, sleep quality, active calories and other similar data that you record manually or synchronise from Apple Health or Health Connect. Synchronisation additionally requires your express authorisation through the operating system; you choose which metrics you share and you can revoke access at any time from your device settings.
• Location data (optional): when you open the restaurant finder, the App asks you for permission to access your device's location “while using the App” and searches for restaurants within a radius of one (1) kilometre around your position. This is precise location and is used only in the foreground: the App does not access your location in the background at any time. The coordinates are rounded to three decimal places before leaving the device. You can deny or revoke this permission at any time from your device settings; in that case, or if the device does not obtain a position, you can continue to search for restaurants by name, without prioritisation by proximity. Vitaloop Labs does not retain these coordinates; rather, they are only transmitted to Google Maps/Places to perform the query, without being recorded in our systems. The data communicated to Google Maps/Places are described in section 7.
• Technical and diagnostic data: basic device information and App error or crash reports, processed for the purpose of ensuring its security and proper functioning.
• Subscription data: if you take out subscriptions or in-app purchases, payment is managed entirely by the distribution platforms (Apple App Store or Google Play), which act as the billing entity (Merchant of Record). Vitaloop Labs does not receive or store payment method data or billing information of the User. We only retain the acceptance of the conditions, the type of plan taken out, the duration and, where applicable, the status or identifier necessary to manage access to the paid features.
• Biometric authentication: if you enable unlocking by means of Face ID, Touch ID or the equivalent biometric system of your device, the verification is carried out entirely on your device using the operating system's mechanisms. Vitaloop Labs does not collect, store or have access to your biometric data under any circumstances; it only receives from the operating system confirmation that the verification has been passed. You can enable or disable this feature at any time from your device settings.

3.2. By providing us with your data, you guarantee to us that they are true and accurate. Consequently, you will be responsible for any false or inaccurate statements you make, as well as for any damage caused to Vitaloop Labs or to third parties as a result of them.

4. Purpose and legal basis of the processing.

5. Artificial intelligence and profiling.

5.1. In order to generate the analyses, ideas and suggestions for each User, the App creates profiles from the data that you enter or synchronise and uses artificial intelligence models, including services of external providers acting as our data processors.

5.2. This processing does not give rise to decisions based solely on automated processing which produce legal effects concerning you or similarly significantly affect you (art. 22 GDPR). The results are indicative suggestions that you are free to follow or not and which do not condition access to the Services and your ordinary activity.

5.3. You may object to profiling and withdraw your consent to the processing of your health, nutrition and habit data at any time, as explained in the section on rights. However, as we explained, this may prevent us from providing those Services that depend on such information.

6. Data retention.

6.1. We will retain your data for as long as you keep your account active. If you delete your account or request erasure from us, we will delete your data, without prejudice to their retention, duly blocked, during the statutory limitation periods, solely in order to address potential liabilities. Photographs are deleted once their analysis has been completed. Location data are not retained; they are only used at the time of the search to query Google Maps/Places and are not recorded in our systems.

6.2. Inactivity shall be deemed to exist when no access to or use of the App is recorded for a period of twelve (12) months. Once that period has elapsed, and provided that you do not maintain an active paid subscription, we will erase your data insofar as their processing is no longer adequate, relevant or necessary. Prior to erasure, we will notify you by email thirty (30) days in advance, so that you can reactivate your account or exercise your right to the portability of your data. If you do not reactivate your account within that period, we will proceed with erasure, without prejudice to the blocking of the data during the statutory limitation periods as provided for in section 6.1.

6.3. Accounts with an active paid subscription shall be excluded from the inactivity erasure procedure referred to in the preceding section for as long as that subscription remains in force. During that time, we will retain the data necessary to manage the contractual relationship and provide the service, without prejudice to the exercise of your data protection rights.

7. Recipients.

7.1. We will only disclose your data to third parties where this is necessary in the following cases:

• Providers: those providers that require such access in order to provide their services to us will have access to your data, in the following categories: (i) database and hosting infrastructure: Supabase (servers located in the European Union); (ii) artificial intelligence model providers: Groq, Inc. (USA, transfer covered by standard contractual clauses, with zero data retention configured and without direct identifiers); (iii) App error diagnostics: Sentry (Functional Software, Inc. with data hosted in the European Union); (iv) sending of transactional emails, such as password reset, account confirmation: Resend (Plus Five Five, Inc. - USA; entity certified under the EU-U.S. Data Privacy Framework); (v) subscription lifecycle management: RevenueCat (USA; transfer covered by standard contractual clauses, only purchase and subscription identifiers, never health data or payment methods); (vi) corporate and support tools: Google Workspace (USA; entity certified under the EU-U.S. Data Privacy Framework); (vii) web analytics: Vercel Inc. (USA; transiently processes the IP address and the user agent to generate aggregated statistics, with the transfer safeguards indicated in section 8); and (viii) consultancy and accounting services and any collaborators that provide us with services related to the App. The international transfers indicated are detailed in section 8. These third parties act as our data processors, which in turn may use sub-processors with the safeguards of art. 28 GDPR.
• Authorities: we will share your data with third parties if we are required to do so by a legal provision or by an administrative or judicial authority.
• Corporate transactions: in the event of a corporate restructuring, merger, demerger or sale, we may transfer your information to the third party resulting from such transaction in accordance with article 21 LOPDgdd.

Recipients acting as independent data controllers:

• Google Maps/Places (Google Ireland Limited): we use these services to offer the search for restaurants near the location of the User's device. When the User grants the location permission, the device coordinates (rounded to three decimal places) and, where applicable, the search term are communicated to Google. Google processes these data as an independent data controller, in accordance with its Controller-Controller Data Protection Terms and its privacy documentation, and not as a data processor of Vitaloop Labs. Google may transfer data outside the European Economic Area in accordance with the safeguards described in its Privacy Policy (https://policies.google.com/privacy). You can prevent this communication by denying the location permission, in which case the search will be limited to the name of the restaurant.

8. International transfers

8.1. Your data are stored mainly on servers located in the European Union. However, some providers, such as artificial intelligence model providers, may process data outside the European Economic Area. In such a case, those transfers will only be made where strictly necessary to provide you with the Services and with the appropriate safeguards provided for in the GDPR, such as adequacy decisions of the European Commission (for example, the EU-U.S. Data Privacy Framework for certified entities) or standard contractual clauses.

9. Rights.

9.1. What rights do you have?

As provided for in the GDPR and the LOPDgdd, we inform you that you have the following rights:

• Access: You have the right to access your data in order to know which personal data concerning you we are processing.
• Rectification or erasure: In certain circumstances, you have the right to rectify inaccurate personal data concerning you that are processed by us or even to request that we erase them.
• Restriction: In certain circumstances, you will have the right to request that we restrict the processing of your data, in which case we inform you that we will only retain them for the exercise or defence of claims.
• Portability: In certain circumstances, you will have the right to receive the personal data concerning you that you have provided to us, in a structured, commonly used and machine-readable format, and to transmit them to another data controller.
• Objection: In certain circumstances and on grounds relating to your particular situation, you will have the right to object to the processing of your data, in which case we would stop processing them except on compelling legitimate grounds or for the exercise or defence of possible claims. You may object to receiving commercial communications at any time.

9.2. How can you exercise your rights?

You can exercise your rights at any time by contacting the Controller (Vitaloop Labs) as indicated in Section 2, stating “Privacy” in the subject line, at the email address support@vitaloopapp.com.

Exercising these rights is free of charge. However, please note that a fee may be charged where requests are unfounded, excessive or repetitive.

9.3. Do you have the right to withdraw your consent?

Yes, you may at any time withdraw your consent to the processing of your data for one, several or all of the purposes indicated above that are based on consent for their processing. Please note that, where applicable, this could alter and even lead to the termination of the provision of Services.

9.4. Do you have the right to lodge a complaint?

Yes, you may at any time lodge a complaint with the competent supervisory authority according to your place of residence. In the case of Spain, the Spanish Data Protection Agency (AEPD). You can find out about the different supervisory authorities by contacting us.

9.5. In any event, before initiating any complaint, we ask that you contact us by email at support@vitaloopapp.com in order to try to resolve any disagreement or dispute amicably.

9.6. Within what period will we respond to you?

We will respond to your requests as soon as possible and, in any event, within one month. If this is not the case, please accept our apologies and contact us again so that we can assist you and remedy any possible technical error that has prevented us from responding to you in time.

10. Modification

10.1. Vitaloop Labs reserves the right to modify this Privacy Policy in accordance with the provisions of the Conditions of Use

11. Contact

11.1. You can contact us via the email address support@vitaloopapp.com

1. What are cookies?

1.1. Cookies are small text files that websites or apps install on the computer or mobile device of the users who visit them. They are widely used to make these sites work, or work more efficiently, as well as to provide us with information for various purposes.

2. Cookies that we use on our website.

2.1. Our website uses a single cookie, named "locale". It is a first-party cookie, of a technical and personalisation nature, the sole purpose of which is to remember the language that you have chosen. It is also a session cookie, so once the browser is closed, it is automatically deleted. In accordance with art. 22.2 of the LSSI and the Guide on the use of cookies of the Spanish Data Protection Agency, this cookie is exempt from consent, and therefore no banner or cookie preferences panel is displayed. Our App does not use cookies.

3. Analytics without cookies.

3.1. To understand the use of the website we use Vercel Web Analytics, a tool that does not install cookies, does not use local storage and does not track across websites. It generates aggregated statistics from an identifier that is reset daily. Vercel Inc. acts as our data processor and transiently processes your IP address and your user agent for the sole purpose of generating that identifier, with the international transfer safeguards described in the Privacy Policy.

4. Cookie management.

4.1. You can delete or block cookies at any time from your browser settings. In that case, the website might not remember your language preference. You can find more information in the AEPD Guide on the use of cookies (https://www.aepd.es/documento/guia-cookies.pdf).

4.2. If in the future we incorporate analytics, advertising or third-party cookies, we will update this Policy and, where required, we will request your prior consent through the corresponding consent manager.

5. International transfers.

5.1. In relation to our first-party cookies, we do not carry out international data transfers. The processing associated with Vercel Web Analytics is governed by section 3 and by the Privacy Policy.

6. Modifications.

6.1. We reserve the right to modify this Cookie Policy. We will publish any change on our website and, where applicable, in our App, and changes will take effect the next time you visit us.

7. Contact.

7.1. For any general query relating to our Cookie Policy, you can contact us directly at the email address support@vitaloopapp.com.